Buy3Nights-Get1Free Ottobre! NuovoHarryPotter/HugePrivPool-Piani lago (2941FS)

The house was beautiful and clean. Checkin and checkout were both so easy. We never used any of the public parks or pools in the community, but the house itself was lovely. Communication with the rental company is a bit difficult, but everything was+ Morehandled fine in the end. I would rent from them again.

Everything was perfect. A lot of disches for us. Love the house, pool. BBQ. Very confortable. Just one thing is the wifi didn’t work because the two box wasn’t in fonction. But I think you know it.

Amazing house! Our family had such a great time staying there and we were able to make so many great new memories!!! Would definitely stay here again!

Our stay was great and enjoyed by everyone. The house is in a great location within the resort and also in regards to grocery stores, Target , Walmart and easy access to Disney World parks We had a couple issues with the bbq tank and dishwasher+ Morewhich were quickly looked at and fixed by Depaulavacations. For future. I would like to see the ceiling and wall vents in the house cleaned and the master bedroom mattress changed and some new pillows in the house. Our family of 10, age 7-68, had a great stay here.

- House location was excellent - House layout was perfect for our needs - House amenities were lacking - we expected at least a complete towel set for each person, no washcloths were provided (had to go purchase our own), places to hang towels to+ Morereuse were lacking - Communication was absolutely horrible, called and never reached a person during business hours. Once reached a person after hours but no follow up with info on problem resolution - Paid to have spa heated for 5 day stay. It was only heated/usable 2 of the days. - Dishwasher would not come on again reached out and no response regarding this issue - Requested reimbursement for pool heat and no response - I would avoid renting from DePaula properties in the future and not recommend to others.

WE loved the house and the communication with DePaula was perfect. I will be renting form them again on my next trip to Orlando.

House was great. few small things were wrong/broke. But, Communication was rough. It was hard to get any responses though the forums you requested I provide information or questions through. Also, the way I got to this link was a text message you+ Moresent saying I could save 5% by booking through you directly. I would think that would take me to your booking site but instead, it took me to this survey. Weird!

We had a wonderful time. The house was clean and huge! The location was amazing. We had a ton of fun at the pool and the lazy river.

It was very nice but never get in contact with anyone the dryer takes forever to dry the dishwasher licks no dish rags or oven mittens but the home is beautiful and cozy

We loved the large house and the rooms with big beds in them! The rooms were nice and comfortable. The location was good. The pool was small for 13 people but nice. It was really frustrating that there was only one garbage bag one dishwasher pod one+ Morewashing machine pod. There was no salt and pepper. There were no hand towels. There were no hot pads. There was 1 roll of TP, not even and extra!! One tiny soap, one tiny shampoo and conditioner. And it was a bit frustrating that even the little essentials were not provided considering we were there 4 nights and 5 days. It would’ve been nice to know to bring all of those extra things rather than have to purchase things.

We loved it and are planning to stay again. The house was even better than pictured, and extremely clean. The staff was nice and responded quickly to all my communications. There aren’t enough wash clothes and towels so bring your own & bring+ Moreextra toilet tissue & trash bags. We didn’t use the grill so need feedback there. The jacuzzi is connected to the pool so you may choose not to heat it because your pool is very hot on the daytime. The resort is beautiful and there is plenty of parking.

This stay was absolutely perfect! My family and I had more than enough space (party of 10) to play separate games, enjoy the pool, cook and eat without bothering each other. The location was great and the house was clean. The sure worked+ Moreperfectly, the pool was warm and everything in the home functioned correctly. I would definitely return.

Everything was great, the kids and adults was really pleased.

The experience was disappointing, start to finish. It started with trying to make a reservation using De Paula's website. The website didn't work. We called multiple times for assistance, but no one answered / answers the phone at De Paula. The+ Morework around was we paid extra to make the same reservation via VRBO. In this, I showed poor judgement. Based on the lack of service in making a reservation, I should have avoided De Paula. That was a mistake, one I will not repeat. The issues didn't stop after I made the reservation. During our vacation, the home maintenance proved poor and sadly the property management and customer support were severely lacking. We have a number of examples. We paid extra for heating the pool and spa, but the pool and spa were never heated. When we arrived, the water level in the pool was too low, i.e., below the skimmer. We filled up the pool with a garden hose (our first indication the pool maintenance was lacking). Throughout our stay, the pool and spa never functioned properly, despite multiple daily calls and texts to De Paula's property management. Each night spa would empty into the pool leaving it completely empty or with too little water. Each day I would send pictures of the spa. Alas, De Paula's pool tech was not capable of fixing the issues, albeit multiple attempts. De Paula's response: "We apologize but we are waiting for the pool tech to let us know what the issue with the heater is. They were supposed to be there this morning but we haven’t heard anything back from them yet." The dishwasher was not functioning when we arrived. The latch was bent and a part was broken such that the dishwasher door would not latch shut establishing an electrical connection for the machine to turn on and run. A maintenance tech showed up the next day. The maintenance technician did a temporary fix, but cautioned us to not leave the dishwasher unattended during use because it might leak. Needless to say, I didn't pay for a vacation to Florida to spend my time monitoring a dishwasher. He also said he'd return the next business day to replace the part; he never returned. As an added irritation, the hot water at the kitchen sink wasn't working when we checked in so we had no way to wash dishes. The maintenance tech was able to fix the hot water issue. The smoke alarms' batteries needed replacing. We learned this because of the constant chirping we heard while trying to sleep. This happened twice. The property boasted that a BBQ grill was included. It was; however, it ran out of propane gas on our second use. When we called De Paula they didn't answer, but responded with a text. They said a person wouldn't be available for several hours to replace the propane tank. The food on grill was partially cooked; we didn't have several hours. De Paula did offer for us to "take it to the 7/11 gas station for a replacement." The smoke alarms and BBQ issues were predictable and thus avoidable. Alas, property management lacked attention to detail. Garbage - the instructions in the house were to place all garbage in the bin; however, there was no bin. I called De Paula, no answer. They texted me, "The HOA removed the bins because they are changing trash companies. They said in the meantime you can place the bagged trash outside of the front door and they will pick it up daily." And so I placed the garbage outside the front door, where it simply collected because they did not pick up daily. The front door became unsightly and smelly. Communication: During our vacation, De Paula simply stopped communicating with us. The pool and spa maintenance issues remained unresolved. I called and sent texts, but apparently De Paula gave up on trying to resolve the issues. The vacation stared and ended poorly. De Paula provides very poor customer service.

The layout of the house was very nice for our family. There was laundry left in the washing machine. There were only (3) wash clothes, no hot pads, no laundry soap, and only (1) trash bag. The dishwasher leaked. I reached out and got response+ Morewhen the door code was not correct. When I reached out the next morning, I never heard back.

Great stay

Please provide boxes of tissues

We really enjoyed the property everything was perfect and was exactly as described we will use again

House overall was nice and matched the pictures. Great location, quiet neighborhood and beautiful backyard view. Only thing holding back from 5 stars was some damage from prior tenants (which was fixed within a couple days) and the hot tub was+ Morebroke when we checked in and while the jets were fixed, the heat never got above the temp of the pool.

Our family of 12 rented this house for a 3 night stay. The space was perfect. Lots of room for the 4 grandchildren to spread out. We were at Universal Studios for 2 days, so didn’t really have time to enjoy all of the amenities. The pros were 1 It+ Morewas clean snd spacious. 2 Great location. The negatives were 1 There were no kitchen towels, dish cloths or hot pads.We didn’t really cook but did need some kitchen linens to clean up after breakfast. I bought a container of Lysol wipes snd used those.2 There was only one wash cloth in the entire house. My daughter had to go buy some at the dollar store. 3 Hot water was the only water that came out of the washer no matter what setting you put it on. That being said, the good definitely outweighed the bad .

Love the property only problem why I didn’t give it a five Star rating the living had no window coverings privacy was very limited!! Big thumbs down on that but other than that Beautiful!!

The vacation home was very amazing Everyone enjoyed the Home . I love the pool the next time we will have to get it warm heat one of the chairs could have been replaced but overall we had a great time . All of the rooms have all nice big beds

The only thing is I would tell guests that they need to provide themselves with toilet paper and paper towels as well as potholders and things for the kitchen. We had to go buy all of those things after we checked in. There were two chairs already+ Morebroken.

Loved the property! VERY spacious home! Clean bedding, bathrooms and common areas! AC worked wonderfully! Private Pool and jacuzzi were GREAT! Love the idea of the pool towel baskets right next to the sliding glass door! Perfect! I would only+ Moresuggest supplying oven mitts for the kitchen, a grill brush for guests to clean grill after use and a better exterminator, as we did see a few critters in the house. Nothing for us to scream and holler about tho. Just super minor details compared to how great everything else was! We’ll be back!!! Thank you! :)

To begin with, this home was not equipped with amenities expected in a vacation home, mostly at this nightly cost. For example, you only left partial rolls of toilet paper in each bathroom. NOT ONE EXTRA ROLL. Same with paper towels. The fact that+ Morethis home is so close to Disney parks is great, but you should know there is not much time to stop and get toilet paper and paper towels. We actually stopped at the gas station on the corner by the house and they had NO toilet paper! There were 13 people staying here, 5 of which were kids. Luckily when one of the kids spilled water, we happened to have extra napkins from our lunch. Your company needs to look at how they represent a vacation home. Everyone I spoke with was nice and helpful, but getting in touch in a timely matter was not the best. Also, the pool heat was "accidentally left on either by the previous people or the cleaning crew. We could hardly use the pool because it was approximately 100 degrees, as hot as a hot tub. There was a lock on the box on the side of the house that was unlocked. There was also no type of paperwork explaining how to work things, like the tv's, hot tub, pool heat etc. Ridiculous. We had to call to find out that the pool heat might have been left on! The actual house was clean and spacious, but because of the rest of the issues, I would never stay at a home represented by DePaula Realty again.

Everything wad great

Great stay, cant complain about anything, xant wait to return soon.

House was amazing for our group! Private pool was a fantastic bonus for endless hours of fun:) close to everything, we were sad to leave!!!

The house is very nice and well appointed. There seems to be only one thermostat the upstairs cools down well but the lower level was a little stuffy. There are no bunk beds so you need to know that each room only sleeps two except for the lower+ Morelevel big room has two kings.

Our stay here was amazing! The home was exactly as it was pictured! Nice, neat clean inside and out! The amenities are amazing! My family of 14 had plenty of space to stretch out as well as be together! The pool and jacuzzi was an added bonus!+ MoreAlthough we paid for it to be heated it was cold upon arrival! Not a super huge deal breaker, but nonetheless we would’ve liked it heated. The company responded promptly to our request of a refund. This home was awesome and I would totally recommend!!

My family and loved the house.

The house was very clean and spacious! The pictures did not do it any justice. On your listing if there’s any suggestions that you can give guests it would be to bring toilet paper, paper towels, and wash cloths. The only thing that was there in+ Morethe bathrooms were hand towels. Also, it might be a good idea for someone from your team to turn the pool on if someone requested for it to be heated. My brother follow the instructions that were giving to him on the phone and it never heated. Unfortunately we weren’t able to use the pool for the first two days but once one of your teammates came out there and fix the pool it was amazing! I would definitely come back and stay!

We had a wonderful vacation. The house was top notch just as described. The only thing I would not do next time was get the pool and hottub heat for the week. The hottub ONLY heats up to pool temperature. It was so hot outside I am pretty sure+ Morepool would of heated up by itself Overall. It was a great stay

The door handle is loose, worth taking a look. The place was great otherwise.

What can I say! This one will go in the books as a great vacation. The property clean and wonderful and Emma was wonderful and made are stay that much more wonderful. Thank you Emma you're the best.

Lets start from the beginning. Customer service could never get ahold of. I tried several times. Finally right before we left. They were suppose to set you up with laundry detergent, dishwasher detergent, dish soap, dish rags and trash bags. + MoreNot to mention the dishwasher was full of dishes. They left one dish towel no cloths or anything to wash dished. Found cockroaches!!!!!! Hopefully I don't bring them home. No toilet paper other than what was left from the previous renters. Screens doors didn't work. My husband had to unplug 5 times on different toilets. Front door was hard to open. Seem to be one towel per bathroom. 2 chairs in the breakfast room we were afraid to us due to ready to break. Some bed need to be undated. You would sink when sleeping. Also, screen was loose around the pool.

The area and size of the house was Awesome, perfect for large families! Only complaints are the air conditioning upstairs did not work properly and it was 90 degrees and above our entire stay! Once I informed them they came out to fix it but then+ Morethe downstairs air stop working! There are fans but didn’t do much justice because again it was 92 degrees. Also there were ROACHES in the house! That was definitely unacceptable. That totally made my experience go from ok to worst! Just a heads up there are only 3 tvs in a 7bdrm house. Only 1 bedroom has a television. That sucked!

If I could do 4.75 stars that would be my review. The house and all it’s facilities were amazing, just as represented by De Paula Vacations. When we did have an issue they were very quick to sort this out. My only remark would be that with such a+ Morewell equipped house it would be very useful to have an instruction manual for all of the appliances in the property including the air conditioning to ensure that full use of everything is possible.

I loved it here it has everything u need and more!

We absolutely loved this house! So much room for all of us. The pool was nice to relax in after the hustle and bustle of the day. Super clean!! Thank you for sharing your home with us.

Excelente adoramos tudo, espaçosa super limpa... vale muito a pena